Response: ***Regarding the two 1 ratings from 2011: I had to take care of my mother. She had been living with my sister and my sister's daughter. It was not a good situation and was causing my mother considerable distress. My mother came to live with me. She was 88 years old at that time and already becoming frail and unable to live on her own. I had to make a lot of adjustments in my home to accommodate her. I took care of her for over 10 years. She became even more feeble--both physically and mentally--as time went on. It was a lot of work. But I was so glad that I could take care of her. My sister for many reasons was not capable of giving her the care she needed. I have no other siblings or extended family that could help me. At the time she passed away (last year) she was on hospice care. Mom lived until she was 98 years old. In the middle of all of those changes I simply forgot about the swaps I was involved in. I did not deliberately flake on those partners I had in the two swaps. This was a major and unexpected life change. I'm very human. I have been in other swaps this year--2020. I have completed every single one. I wanted to rectify my mistakes with these two swaps. The first partner has not been on Swapbot since August 27th, 2020. The second partner has not been on Swapbot since November 22nd, 2020. I messaged her December 27th, 2020 before I saw that she had not been on Swapbot for a month. I do not have either of their addresses. I do not know what to do to rectify these 1 ratings. I will gladly send out the items for these swaps when I can contact these partners.***